Refund policy
All Sales Are Final
At SlumbrBand, all sales are final. We do not accept returns or offer refunds or exchanges for change of mind or any other non-defect-related reason.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at [support email] within 7 days of delivery with:
- Your order number
- Photos or video clearly showing the damage/defect
We will review each case individually and, at our discretion, offer a replacement or store credit for verified manufacturing defects. This does not cover damage caused by misuse, normal wear and tear, or improper care.
Order Issues
If you received the wrong item or your order is missing, please contact us within 7 days of delivery at [support email] and we will work to resolve it.
Non-Returnable Items
Due to the nature of our product, all items are non-returnable and non-refundable once shipped, except as outlined above.
Shipping Delays
Delivery times are estimates and not guaranteed. SlumbrBand is not responsible for delays caused by the shipping carrier, customs, or other circumstances outside our control.
European Union Customers
If you are ordering from within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your item, without giving any reason, in accordance with EU consumer protection law.
To exercise this right, contact us at [support email] within 14 days of delivery. You will then have an additional 14 days to return the item to us. The item must be unused, in its original packaging, and in the same condition you received it.
Unless the item is defective, you are responsible for the cost of return shipping, and we may withhold reimbursement until the item is received back or you provide proof of return shipment. Refunds will be issued to your original payment method within 14 days of us receiving the returned item.
This right of withdrawal applies in addition to, and does not replace, your rights regarding defective or damaged items as outlined above.
Contact Us
Questions about this policy? Reach out at [support email].